General

In what currency are iBlockCube prices displayed?

All prices are displayed in GBP (£).

What language do I enter my information in?

Please enter all of your details in English.

What form of payments are accepted?

Credit / debit card payments are accepted via a secure Stripe gateway.

Why didn't I receive an order confirmation e-mail?

Your payment might not have been successfully processed. If this is the case, please reach out to support@iblockcube.com for further assistance.

What is iBlockCube's privacy and security policy?

You may read about it here.

Warranty

Do products come with warranties?

All products come with a 12-month warranty. To register your product, click here.

How can I extend my warranty?

If you purchased your products before January 1, 2019, you may extend your warranty by filling out the warranty extension form here: Warranty Extension

What is iBlockCube Money Back Guarantee?

At iBlockCube, customer satisfaction is important to us. If you experience an issue with your product related toafter-sales concerns—such as defects, malfunctions, or performance problems—we offer a90-day full money-back guaranteefrom the date of delivery.

Refunds and Returns

How I can cancel my order?

For order cancellations, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID

You may cancel or modify your order as long as it has not been shipped.
Once the item has been shipped, we are no longer able to cancel or make changes to the order.

What is your refund process?

For refund requests, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID
4. Reason for request

Our goal is to ensure every customer receives the correct and high-quality products they ordered. While we primarily offer replacements rather than refunds, we’re committed to resolving any issues that may arise in exceptional cases.

📩 If you experience any problems with your order, please contact us within 3 days of receiving your package at support@iblockcube.com.

Be sure to include the following:

  • Clear photos showing the issue
  • Your order number

Important Notes:

  • ❌ Requests due to change of mind or incorrect item ordered by the customer are not eligible for refund or replacement.
  • 📦 In exceptional cases where a return or refund is approved, customers are responsible for the return shipping costs.
  • 🚚 Shipping fees are non-refundable once the order has been dispatched.
  • 🔁 Once an order has been shipped, it cannot be canceled or refunded unless an exception applies.

How can I return a product?

For product returns, please send an email to support@iblockcube.com with the following details:
1. Full Name
2. Address
3. Order ID
4. Reason for request

Our goal is to ensure every customer receives the correct and high-quality products they ordered. While we primarily offer replacements rather than refunds, we’re committed to resolving any issues that may arise in exceptional cases.

📩 If you experience any problems with your order, please contact us within 3 days of receiving your package at support@iblockcube.com.

Be sure to include the following:

  • Clear photos showing the issue
  • Your order number

Important Notes:

  • ❌ Requests due to change of mind or incorrect item ordered by the customer are not eligible for refund or replacement.
  • 📦 In exceptional cases where a return or refund is approved, customers are responsible for the return shipping costs.
  • 🚚 Shipping fees are non-refundable once the order has been dispatched.
  • 🔁 Once an order has been shipped, it cannot be canceled or refunded unless an exception applies.

How are replacements shipped?

Replacements are shipped using established shipping carriers:
1. Carrier: Replacements are sent via reliable shipping carriers like FedEx, UPS, DHL, or the postal service.
2. Speed: The shipping speed varies based on urgency, with options such as standard, expedited, and overnight shipping.
3. Packaging: Replacements are securely packaged to prevent damage during transit, using appropriate materials.
4. Tracking: Shipments include tracking information for monitoring delivery progress.
5. Address Verification: Recipient addresses are verified to ensure accurate delivery.
6. Notification: Often, the sender notifies the recipient with tracking details and estimated delivery dates.
7. Return: Defective items may require return, and the sender may provide prepaid return labels.

What are all the order status?

If you haven’t received your order confirmation email or shipping status update, please contact us as soon as possible at support@iblockcube.com.
We’ll help you verify the order details and ensure everything is on track.

Sometimes, order emails may end up in your spam/junk folder, so we recommend checking there first.

Shipping

Can I add an additional item after placing my order?

No, you cannot add items to an existing order once it’s placed. You can contact our customer support for additional details.

Can I change my shipping address after placing an order?

Address changes after placing an order are generally not possible. Contact customer support (support@iblockcube.com) for assistance.

Do you charge shipping & handling?

Yes, we typically charge for shipping and handling. Fees may vary based on your location and order.

Do you ship to APO/FPO or PO boxes?

Yes, we can ship to APO/FPO addresses and most PO boxes. Check with us for specific restrictions to support@iblockcube.com.

Do you take international orders?

Yes, we accept international orders. Shipping costs and delivery times vary by location.

How are customs and import tax/duties handled?

Customs duties and taxes are the responsibility of the recipient. We do not cover these fees.

What does each order status mean?

Order statuses may vary but generally include:

  • “Processing” (Order is being prepared)
  • “Shipped” (Order has been sent)
  • “Delivered” (Order has reached its destination)

Why is my tracking number not working?

Tracking numbers may take time to become active. Wait a few days, or contact support@iblockcube.com for assistance if it persists.

How long does it take for orders to get sent?

Shipping times vary based on location and shipping method. Refer to our shipping information for estimates.